Job Description
Join California's premier public service agency as a Customer Service Representative in San Jose! Help residents navigate DMV services with professionalism and care. Enjoy comprehensive benefits, career growth opportunities, and the satisfaction of serving your community.
What We Offer:
- Competitive salary with annual performance reviews
- Excellent health, dental, and vision insurance
- Paid time off and 12 paid holidays
- CalPERS retirement plan
- Free parking and public transit subsidies
Responsibilities
- Assist customers with vehicle registration, driver's licenses, and ID cards
- Process transactions accurately using DMV systems
- Provide clear information on DMV policies and procedures
- Resolve customer inquiries and complaints professionally
- Maintain secure handling of sensitive documents and payments
- Collaborate with team members to optimize service efficiency
- Adhere to all DMV regulations and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Proficiency with computer systems and data entry
- Strong communication and conflict resolution skills
- Ability to work in a fast-paced environment
- Spanish bilingual preferred (not required)
- Valid California driver's license
- Pass background check and fingerprinting