Job Description
Are you seeking a stable career with reliable income and meaningful work? The Ohio Department of Job and Family Services is looking for dedicated individuals to join our team as Customer Service Representatives. We pride ourselves on providing exceptional service to the citizens of Ohio and offer competitive benefits, job security, and weekly pay.
In this role, you will serve as the first point of contact for the public, assisting with applications for benefits, unemployment insurance, and other vital services. If you have a passion for helping others and want to build a long-term career in the public sector, we encourage you to apply today.
Responsibilities
- Answer high-volume phone calls and respond to emails from the public regarding Ohio benefits and services.
- Screen and redirect inquiries to the appropriate department or caseworker.
- Assist applicants in completing forms and gathering necessary documentation for eligibility.
- Update and maintain accurate records in the state’s secure database system.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Collaborate with team members to improve service delivery and operational efficiency.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of one year of experience in customer service, call center operations, or public administration.
- Strong verbal and written communication skills with the ability to explain complex information clearly.
- Proficiency in Microsoft Office Suite and experience with database management systems.
- Ability to work independently as well as part of a diverse team.
- Must be able to pass a background check and drug screening.