Job Description
Join Pennsylvania's premier transportation agency as a DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Philadelphia residents. Enjoy competitive pay, comprehensive benefits, and career advancement in a supportive environment. Make a tangible impact in your community while developing valuable skills in public service.
Why Join Us? • Competitive salary with annual raises • Full benefits package (health/dental/vision) • Generous PTO and retirement plans • Paid training and certification opportunities • Collaborative, mission-driven culture
Responsibilities
- Provide accurate information and assistance with driver's licenses, vehicle registrations, and ID services
- Process transactions efficiently using DMV systems while maintaining strict confidentiality
- Resolve customer inquiries with patience and professionalism, de-escalating sensitive situations
- Maintain detailed records of interactions and transactions in compliance with state regulations
- Collaborate with team members to improve service delivery and customer satisfaction metrics
- Stay updated on DMV policies, procedures, and technological changes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or public-facing experience
- Strong verbal communication and active listening skills
- Proficiency with computer systems and willingness to learn new software
- Ability to handle confidential information with discretion
- Valid Pennsylvania driver's license required
- Ability to work flexible hours including occasional weekends