Job Description
We are currently seeking a highly professional and customer-focused DMV Customer Service Representative to join our dynamic team in Miami, FL. This is a Direct Hire opportunity, offering the stability of a permanent position within a prestigious government agency. If you have a strong background in public service and administrative support, we encourage you to apply.
In this role, you will be the face of the Department, assisting the public with essential services ranging from driver’s license renewals to vehicle registrations. We pride ourselves on providing exceptional service to the diverse Miami community and are looking for individuals who are patient, detail-oriented, and eager to make a difference.
What You Will Do:
Our ideal candidate will thrive in a fast-paced environment and possess the communication skills necessary to handle complex inquiries with ease.
Responsibilities
- Provide exceptional customer service to walk-in and phone-in clients regarding DMV services and procedures.
- Process DMV transactions accurately, including license renewals, vehicle titles, and registration plates.
- Verify customer documents, check eligibility requirements, and explain complex forms and policies in clear, simple language.
- Answer high-volume phone inquiries, manage queues, and resolve customer complaints professionally and efficiently.
- Assist with data entry and maintain accurate, up-to-date records of all customer transactions and inquiries.
- Collaborate with the administrative team to ensure smooth workflow and minimize customer wait times.
- Stay updated on changes to state motor vehicle laws and internal software systems.
Qualifications
- High School Diploma or GED is required; an Associate’s degree or certificate in Business Administration is preferred.
- Minimum of 1-2 years of experience in customer service, reception, or administrative support within a government or corporate environment.
- Bilingual (English/Spanish) is highly preferred for this location.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new computer systems quickly.
- Ability to work in a high-pressure, fast-paced environment while maintaining a calm and professional demeanor.
- Excellent problem-solving skills and a keen eye for detail.
- Must be willing to undergo a background check and drug screening prior to employment.