Job Description
Join Florida's premier motor vehicle agency as a Direct Hire DMV Customer Service Representative in Jacksonville! We're seeking passionate individuals to deliver exceptional service to residents across Northeast Florida. This full-time role offers stability, competitive pay, and the opportunity to make a tangible impact in your community. Enjoy comprehensive benefits, paid training, and a supportive work environment where your contributions are valued. Apply today to start your rewarding career in public service!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Utilize state-of-the-art systems to verify customer identities and process transactions securely
- Resolve inquiries and complaints with empathy while maintaining professional standards
- Maintain accurate records and ensure compliance with state and federal regulations
- Collaborate with team members to streamline operations and improve customer experience
- Stay updated on policy changes and procedural updates through continuous training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in computer systems and data entry (50+ WPM typing required)
- Strong problem-solving skills with attention to detail
- Ability to handle sensitive information with confidentiality and discretion
- Valid Florida driver's license with a clean driving record
- Spanish bilingual certification highly desirable
- Ability to work flexible hours including occasional weekends