Job Description
Join our award-winning team at the Florida Department of Highway Safety and Motor Vehicles and become the face of public service in Tampa! We're seeking passionate customer service professionals to assist residents with driver's licenses, vehicle registrations, and DMV transactions in a fast-paced, rewarding environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement while making a tangible difference in our community.
Responsibilities
- Provide exceptional in-person and phone customer service for all DMV-related inquiries
- Process driver's license renewals, vehicle registrations, and title transfers
- Utilize state-of-the-art systems to verify documentation and process transactions
- Resolve customer complaints with empathy and adherence to DMV protocols
- Maintain accurate records and ensure compliance with Florida state regulations
- Collaborate with team members to streamline service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office Suite and ability to learn proprietary software
- Excellent communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- Valid Florida driver's license required
- Spanish bilingualism strongly preferred