Job Description
Join our dynamic team as a DMV Customer Service Representative in Fort Wayne, IN! We're seeking a dedicated professional to deliver exceptional service to Indiana residents. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within state government.
Responsibilities
- Process driver's license, ID, and vehicle registration transactions with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Maintain detailed records using state databases and document management systems
- Collaborate with enforcement agencies for compliance verification
- Process payments and issue official permits/licenses
- Support departmental initiatives for service quality improvement
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Indiana traffic laws preferred
- Valid Indiana driver's license required