Job Description
Join our dynamic team at the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) in Orlando, FL, as a Direct Hire DMV Customer Service Representative. We're seeking passionate individuals to deliver exceptional service to residents and visitors while ensuring compliance with state regulations. Enjoy competitive benefits, career growth opportunities, and the satisfaction of serving your community.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- Paid time off and retirement plans
- Professional development and advancement pathways
- Supportive team environment with modern facilities
Responsibilities
- Process driver's license, ID card, and vehicle registration transactions with accuracy and efficiency
- Provide clear guidance on DMV procedures, requirements, and documentation
- Resolve customer inquiries and concerns using active listening and problem-solving skills
- Maintain detailed records of customer interactions and transactions
- Utilize state-specific software systems to access and update customer information
- Collaborate with team members to ensure seamless service delivery
- Adhere to all security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Strong communication skills with ability to explain complex information clearly
- Proficiency in computer applications and data entry
- Ability to multitask while maintaining attention to detail
- Knowledge of Florida DMV procedures or similar regulatory systems is a plus
- Valid Florida driver's license required