Job Description
Join our award-winning team as a DMV Customer Service Representative in the heart of Seattle! We're seeking passionate individuals to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits including health/dental/vision, retirement plans, paid time off, and professional development opportunities. Work in a modern downtown office with flexible scheduling and a collaborative team environment. Make a real impact while building a stable career with Washington State's premier licensing agency.
Responsibilities
- Process driver's licenses, ID cards, and vehicle registrations efficiently
- Provide accurate information on DMV regulations, procedures, and fees
- Resolve customer inquiries via phone, email, and in-person interactions
- Utilize specialized software to maintain transaction records
- Assist with commercial licensing and specialized vehicle permits
- Collaborate with team members to resolve complex customer issues
- Ensure compliance with state and federal regulations
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Washington state traffic laws preferred
- Experience with CRM systems is a plus
- Must pass background check and drug screening