Job Description
Join our award-winning team at the North Carolina DMV in Durham and become a vital part of our mission to serve the public with excellence! We're seeking a passionate Customer Service Representative to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference. Apply today and start your rewarding career in public service!
Responsibilities
- Process driver's licenses, vehicle registrations, and title transactions with precision and efficiency
- Provide accurate information on DMV policies, procedures, and requirements
- Resolve customer inquiries and complaints with empathy and professionalism
- Maintain detailed records using our proprietary DMV software systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to all state regulations and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong computer literacy with ability to learn proprietary systems
- Excellent verbal communication and active listening skills
- Ability to handle sensitive information with confidentiality
- Valid North Carolina driver's license required
- Ability to work in a fast-paced, regulated environment