Job Description
Join our dynamic team at the New York State DMV in Buffalo as a Customer Service Representative! This direct-hire opportunity offers competitive compensation, comprehensive benefits, and the chance to serve your community. We're seeking dedicated professionals to provide exceptional service to New York drivers. If you thrive in fast-paced environments and possess excellent communication skills, apply today to start your rewarding career with the state!
Responsibilities
- Process driver's license, permit, and vehicle registration applications with accuracy and efficiency
- Respond to customer inquiries via phone, email, and in-person interactions
- Verify documentation and maintain secure digital records
- Resolve customer concerns using conflict resolution techniques
- Operate DMV systems and software for transaction processing
- Collaborate with team members to ensure seamless service delivery
- Adhere to all state regulations and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Strong computer proficiency with Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to handle confidential information with discretion
- Valid New York State driver's license
- Ability to work flexible hours including weekends
- Proficiency in Spanish preferred but not required