Job Description
Join Ohio's premier public service team as a DMV Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service to Toledo residents. Enjoy a modern, supportive work environment with all necessary equipment provided – including ergonomic workstations, dual monitors, and specialized software. No need to bring your own devices! Full training provided for candidates with strong communication skills and a passion for helping others. Competitive benefits package available including health insurance, retirement plans, and paid time off.
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Utilize provided equipment to operate state-of-the-art DMV software systems
- Assist customers with complex inquiries while maintaining professional demeanor
- Process payments and maintain detailed transaction records
- Collaborate with team members to resolve escalated customer issues
- Continuously update knowledge on Ohio traffic laws and DMV procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or administrative experience
- Proficiency with computers and ability to learn new software quickly
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy in data entry
- Ability to work in a fast-paced environment with provided equipment
- Valid Ohio driver's license required
- Ability to pass background check and drug screening