Job Description
Are you a dedicated professional seeking a stable career in government services? Baltimore Service Solutions is currently recruiting qualified DMV Customer Service Representatives to support the Motor Vehicle Administration in Baltimore, MD.
We are proud to offer a comprehensive benefits package and all necessary equipment provided upon hiring. You can focus on serving the community with confidence, knowing that your uniforms, laptops, and scanners are taken care of by us.
Key Highlights:
- Equipment Provided: Company-issued laptop, scanner, and uniform.
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Stable Environment: Work with a reputable agency supporting state government operations.
In this role, you will serve as the face of the agency, ensuring that every customer interaction is handled with efficiency, accuracy, and a welcoming demeanor.
Responsibilities
- Greet and assist customers with vehicle registration, license renewals, title transfers, and address changes.
- Operate computer terminals and scanners to input and retrieve customer data with 100% accuracy.
- Process payments via cash, check, credit, or debit cards while adhering to strict security protocols.
- Answer inquiries regarding traffic laws, vehicle laws, and appointment scheduling.
- Maintain a clean, organized, and welcoming reception area.
- Resolve customer complaints or escalated issues professionally and in a timely manner.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience, preferably in a government, retail, or high-volume service setting.
- Basic computer proficiency with the ability to learn new database software quickly.
- Strong verbal and written communication skills.
- Ability to stand for extended periods and work in a fast-paced, high-volume environment.
- Must pass a background check and drug screening.