Job Description
Join Indiana's premier motor vehicle services team as a DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to residents across Fort Wayne. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic public service environment.
Responsibilities
- Process driver's license renewals and vehicle registrations with accuracy and efficiency
- Provide clear guidance on DMV regulations and documentation requirements
- Handle customer inquiries via phone, email, and in-person interactions
- Utilize specialized DMV software to manage transactions and maintain records
- Resolve customer concerns with empathy and professionalism
- Assist with special programs like REAL ID compliance and commercial licensing
- Collaborate with team members to streamline service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with computer systems and MS Office Suite
- Strong communication and conflict resolution skills
- Ability to work flexible hours including Saturdays
- Valid Indiana driver's license with clean record
- Ability to pass background check and drug screening
- Bilingual (English/Spanish) candidates encouraged to apply