Job Description
Are you looking for a rewarding career in public service? We are currently accepting applications for Direct Hire DMV Customer Service Representatives in Buffalo, NY. In this pivotal role, you will serve as the primary point of contact for the community, ensuring a seamless experience for all motor vehicle transactions.
Our team values accuracy, patience, and a commitment to excellence. If you have a strong background in customer service and a desire to work in a stable government environment, we want to hear from you.
Responsibilities
- Greet and assist customers with vehicle registrations, license renewals, title transfers, and permit applications.
- Process payments and handle cash transactions with strict accuracy and attention to detail.
- Verify documentation to ensure compliance with state and federal regulations.
- Answer high-volume phone inquiries and provide accurate information regarding service hours, fees, and procedures.
- Maintain a clean, organized workspace and manage office equipment efficiently.
- Resolve customer complaints professionally and escalate complex issues to the appropriate supervisors.
- Collaborate with team members to improve service delivery and operational efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of one year of customer service experience preferred.
- Strong computer proficiency and ability to learn new software systems quickly.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment while maintaining a professional demeanor.
- Must possess a valid driver's license.
- Bilingual (English/Spanish) is a significant plus.