Job Description
Are you a dedicated professional seeking a stable and rewarding career in public service? The Illinois Department of Transportation is currently accepting applications for Direct Hire positions as DMV Customer Service Representatives in our Chicago, IL office. This is an excellent opportunity to join a state agency dedicated to safety and efficiency.
In this role, you will serve as the first point of contact for the public, providing exceptional service while processing critical driver's license and vehicle registration transactions. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Responsibilities
- Interact with customers to process driver's license renewals, vehicle registrations, and title transfers efficiently.
- Answer inquiries regarding traffic laws, vehicle titling, and license suspensions.
- Resolve customer complaints and escalations with patience and professionalism.
- Maintain accurate and confidential records of all transactions and customer interactions.
- Operate computer terminals and database systems to update customer information.
- Assist in the organization and management of lobby operations to ensure a smooth flow of traffic.
- Collaborate with team members to meet departmental service goals and KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of customer service experience in a high-volume, public-facing environment.
- Strong knowledge of Illinois traffic laws and vehicle registration processes is highly preferred.
- Excellent verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced office setting.
- Proficiency with Microsoft Office Suite and data entry systems.
- Bilingual skills (English/Spanish) are a plus.