Job Description
Are you a dedicated professional looking for an Immediate Hire in Jacksonville? The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is currently seeking a dynamic Customer Service Representative to join our team. In this role, you will be the face of the agency, assisting residents with essential motor vehicle services and ensuring a seamless customer experience.
We pride ourselves on public service excellence. If you possess strong communication skills, patience, and a desire to help your community, we want to hear from you. Join a stable government organization with competitive benefits and the opportunity for career growth.
What You'll Do:
Responsibilities
- Direct Customer Assistance: Guide customers through license renewals, vehicle registrations, title transfers, and ID card applications.
- Transaction Processing: Accurately process payments, maintain accurate records, and balance daily cash drawers.
- Phone Support: Handle high-volume inbound calls regarding DMV policies, wait times, and procedural inquiries.
- Complaint Resolution: Address customer concerns professionally and escalate complex issues to management.
- System Management: Utilize internal software to update customer information and track service requests.
- Office Maintenance: Maintain a clean, organized, and welcoming service area for all visitors.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous experience in customer service, banking, or government administration preferred.
- Skills: Proficiency in Microsoft Office Suite and basic data entry.
- Communication: Excellent verbal and written communication skills with a focus on clarity and courtesy.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.