Job Description
Are you seeking a stable career with excellent benefits and a strong sense of purpose? The Pennsylvania Department of Transportation (PennDOT) is currently hiring dedicated Customer Service Representatives to join our dynamic team in Pittsburgh! We are offering a Generous Sign-On Bonus to qualified candidates looking to make a difference in their community.
In this pivotal role, you will serve as the primary point of contact for thousands of drivers and residents. You will ensure that our services are delivered efficiently, accurately, and with a welcoming attitude. We are looking for individuals who thrive in a fast-paced environment and are committed to providing top-tier public service.
In this pivotal role, you will serve as the primary point of contact for thousands of drivers and residents. You will ensure that our services are delivered efficiently, accurately, and with a welcoming attitude. We are looking for individuals who thrive in a fast-paced environment and are committed to providing top-tier public service.
Responsibilities
- Greets and assists customers warmly, managing high-volume queues with efficiency and patience.
- Provides accurate, up-to-date information regarding DMV services, fees, and procedural changes.
- Processes driver's licenses, non-driver IDs, vehicle registrations, and title transfers accurately and timely.
- Handles cash, checks, and credit card transactions with strict adherence to cash handling and audit policies.
- Resolves customer inquiries and complaints professionally, escalating complex issues to supervisors when necessary.
- Maintains a clean, organized, and welcoming lobby environment for all visitors.
- Utilizes internal computer systems and databases to look up customer history and process requests.
Qualifications
- High School Diploma or GED equivalent required; post-secondary education in a related field is a plus.
- Previous experience in customer service, call center, or government/public sector service is highly preferred.
- Strong verbal and written communication skills with the ability to explain complex information simply.
- Basic computer proficiency and typing speed (35+ WPM) required.
- Ability to stand for extended periods and navigate multi-line phone systems effectively.
- Must possess a valid driver's license and a clean driving record.
- Ability to pass a background check and drug screening.