Job Description
Join North Carolina's premier public service team as a DMV Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to citizens across the Triangle. Enjoy competitive benefits, career growth opportunities, and the satisfaction of serving your community. No experience required – we provide comprehensive training!
Why Work With Us?
- Comprehensive health & retirement benefits
- Student loan assistance programs
- Clear career advancement pathways
- Supportive team environment
Responsibilities
- Process vehicle registrations, licenses, and ID applications with precision
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain accurate digital and physical records using DMV systems
- Explain complex regulations and fees clearly to diverse clientele
- Collaborate with team members to optimize service workflows
- Uphold strict confidentiality and security protocols
- Participate in ongoing training to master new procedures
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Valid NC driver's license required
- Pass background check and drug screening
- Spanish bilingual skills highly preferred
- Experience with government systems a plus