Job Description
Join our award-winning team at Virginia DMV Services and kickstart your career with an exclusive $2,500 sign-on bonus! We're seeking passionate Customer Service Representatives to serve Richmond residents at our state-of-the-art facility. Enjoy comprehensive benefits, paid training, and a supportive environment where your contributions directly impact community service excellence.
Why Apply?
- Competitive salary with performance-based incentives
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Process driver's license, vehicle registration, and ID applications with accuracy
- Provide clear guidance on DMV regulations and documentation requirements
- Resolve customer inquiries using multi-channel support (phone, in-person, online)
- Maintain detailed transaction records in DMV systems
- Collaborate with enforcement agencies for compliance matters
- Contribute to process improvement initiatives
- Train new team members on protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite
- Ability to pass federal background check
- Valid Virginia driver's license
- Exceptional communication and conflict resolution skills
- Ability to work rotating weekends
- Bilingual (Spanish) candidates preferred