Job Description
Join the Team at the City of Toledo
We are seeking a highly motivated and professional DMV Customer Service Representative to join our dynamic team. If you have a passion for public service, excellent communication skills, and a desire to help the community, we want to hear from you. This role is integral to ensuring a smooth and efficient experience for all Toledo residents.
Why Choose Us?
- Competitive Salary: Earn between $18.00 and $24.00 per hour based on experience.
- Comprehensive Benefits: Including health insurance, retirement plans, and paid time off.
- Growth Opportunities: Clear pathways for career advancement within the public sector.
- Remote-Friendly Application Process: We offer flexible scheduling and support for remote work arrangements where applicable.
As a key member of our department, you will be the first point of contact for thousands of residents, assisting them with licensing, registrations, and vehicle titling.
Responsibilities
- Customer Interaction: Greet and assist customers with a friendly demeanor, answering inquiries regarding license renewals, vehicle registrations, and driving records.
- Process Management: Accurately process transactions, collect payments, and issue receipts using our state-of-the-art computer systems.
- Problem Resolution: Handle difficult situations and resolve customer complaints professionally and efficiently.
- Record Keeping: Maintain accurate and confidential records of all transactions and customer interactions.
- Compliance: Ensure all services are performed in strict accordance with state DMV regulations and company policies.
- Office Operations: Assist in maintaining a clean, organized, and efficient office environment.
Qualifications
- Education: High school diploma or GED required; additional coursework in business administration or customer service is a plus.
- Experience: Minimum of 1-2 years of experience in customer service, preferably within a government or licensing agency.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex procedures to the public clearly.
- Attention to Detail: Strong organizational skills with a focus on accuracy and data integrity.
- Availability: Ability to work flexible hours, including occasional evenings or weekends as required.