Job Description
Are you a dedicated professional looking for stability and great pay?
We are currently seeking a DMV Customer Service Representative to join the Milwaukee County Department of Transportation. In this role, you will be the face of our agency, assisting the community with license renewals, vehicle registrations, and more. Enjoy the peace of mind that comes with weekly paychecks and comprehensive benefits.
Why Join Us?
- Weekly Pay Schedule: Get paid every week for your hard work.
- Comprehensive Benefits: Medical, dental, and vision insurance available.
- Professional Growth: Opportunities for advancement within the government sector.
- Community Impact: Be a vital part of keeping Milwaukee moving.
If you have a strong customer service background and a desire to help others, we want to hear from you!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers accurately and efficiently.
- Provide exceptional customer service to walk-in and phone-in patrons, answering inquiries regarding traffic laws and fees.
- Operate computer systems and point-of-sale terminals to update customer records and issue receipts.
- Handle cash, checks, and credit card payments with strict adherence to financial accountability protocols.
- Maintain a clean, organized, and welcoming lobby environment.
- Collaborate with team members to reduce wait times and improve service delivery.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or a DMV/Agency setting is highly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong interpersonal skills with the ability to de-escalate difficult situations professionally.
- Detail-oriented with excellent data entry and typing accuracy.
- Ability to stand for long periods and lift up to 25 lbs (e.g., boxes of forms).