Job Description
Are you looking to start a rewarding career in the public sector? Greater London Authority is seeking enthusiastic individuals to join our team as Entry-Level Customer Service Officers. This is a fantastic opportunity for those with no prior experience who are eager to learn and contribute to the local community.
In this role, you will be the first point of contact for residents, providing exceptional service and support. We value dedication, integrity, and a desire to help others.
Responsibilities
- Respond to incoming phone calls, emails, and face-to-face inquiries from the public in a professional manner.
- Assist residents with council services, applications, and general information.
- Process paperwork and data entry with high attention to accuracy and confidentiality.
- Collaborate with team members to ensure smooth daily operations.
- Update customer records in our internal database systems.
Qualifications
- No prior experience is required; we provide full training.
- GCSEs (or equivalent) in English and Mathematics are desirable.
- Excellent verbal and written communication skills.
- A friendly, approachable, and patient demeanor.
- Ability to work effectively in a fast-paced, multi-tasking environment.