Job Description
Are you looking for a stable career with the Federal Government? The U.S. Department of Commerce is seeking motivated individuals to join our team as Entry-Level Customer Service Representatives in Seattle, WA. This is an excellent opportunity to build a long-term career with comprehensive benefits, job security, and paid training. No prior federal experience is required; we provide all the necessary tools to succeed.
As a member of our team, you will serve the public by providing accurate information and assistance regarding our federal programs. We value reliability, integrity, and a commitment to public service.
Responsibilities
- Respond to a high volume of incoming inquiries via telephone, email, and in-person.
- Assist citizens and businesses with navigating federal regulations and services.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Process applications, forms, and documentation in accordance with federal guidelines.
- Collaborate with team supervisors and other agencies to resolve complex issues.
- Participate in ongoing training to stay updated on federal policies and procedures.
Qualifications
- Citizenship: U.S. Citizenship is required for this position.
- Education: High School Diploma or General Education Development (GED) certificate.
- Experience: No specific federal experience is required; general customer service experience is a plus but not mandatory.
- Skills: Basic proficiency with computer systems and Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Strong verbal and written communication skills with the ability to interact professionally with diverse populations.
- Background: Must be willing to undergo a background investigation and drug screening.