Job Description
Join our mission to serve America's heroes! The U.S. Department of Veterans Affairs is urgently seeking motivated entry-level candidates to join our New York team as Federal Program Specialists. This is your gateway to a rewarding career in public service with competitive benefits, professional development, and job security. No prior federal experience required – we provide comprehensive training!
Responsibilities
- Support veterans' benefit program administration under supervisor guidance
- Process claims and documentation with strict attention to federal regulations
- Communicate with veterans and stakeholders via phone, email, and in-person
- Maintain accurate records in federal case management systems
- Collaborate with cross-functional teams to resolve veteran inquiries
- Participate in continuous process improvement initiatives
Qualifications
- U.S. citizenship and ability to pass federal background check
- Associate's degree or equivalent experience (Bachelor's preferred)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to handle confidential information with discretion
- Customer service mindset with problem-solving aptitude