Job Description
Join the U.S. Department of Veterans Affairs and launch your federal career in Cleveland, Florida! We're seeking motivated entry-level professionals to support our mission of serving America's heroes. This full-time position offers exceptional benefits, competitive compensation, and comprehensive training. Enjoy work-life balance with federal holidays, generous paid leave, and retirement plans. No prior federal experience required – we provide all necessary training!
Responsibilities
- Process veteran benefit applications with precision and timeliness
- Assist veterans and their families with benefit inquiries via phone and email
- Maintain accurate documentation in federal case management systems
- Collaborate with cross-functional teams to resolve veteran issues
- Adhere to federal regulations and VA service standards
- Participate in continuous training and professional development
- Support community outreach initiatives for veterans
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Ability to handle confidential information with discretion
- U.S. citizenship required
- Pass federal background check and drug screening
- Basic knowledge of veteran benefits systems (training provided)
- Customer service mindset with empathy for veterans