Job Description
Are you seeking a stable, rewarding career in public service? The State of Colorado is currently hiring for an Entry-Level Intake Specialist to join our dynamic team in Denver. We are looking for motivated individuals who are ready to start their professional journey with a top-tier government employer. No prior experience is required—we provide comprehensive training to help you succeed.
Why Join Us?
As a government employee, you will enjoy a comprehensive benefits package, including competitive pay, retirement plans, and opportunities for career advancement. Be part of an organization that makes a tangible difference in the lives of Colorado families every day.
Your Role:
In this role, you will serve as the first point of contact for clients seeking assistance. Your ability to communicate clearly and compassionately will be essential in helping individuals navigate our services effectively.
Responsibilities
- Screen and route incoming telephone calls and inquiries to appropriate department staff.
- Collect and verify essential client information to determine eligibility for state programs.
- Prepare and maintain accurate client records and case files in our secure database system.
- Assist walk-in clients with basic intake paperwork and document collection.
- Provide general information regarding agency services, hours of operation, and referral resources.
- Schedule appointments and assist with internal inter-departmental correspondence.
- Uphold strict confidentiality standards in accordance with state and federal privacy laws.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Strong computer literacy with the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to multitask effectively in a fast-paced, high-volume office environment.
- Must possess a valid driver's license and reliable transportation.
- Ability to pass a background check and drug screen as part of the hiring process.