Job Description
Launch Your Stable Career in the Public Sector
Are you looking for a stable career path with excellent benefits and room for growth? We are currently seeking an enthusiastic Entry-Level IT Support Specialist to join our team in San Antonio. This is a unique opportunity to work within the government sector, providing critical technology infrastructure support to federal agencies and local departments.
In this role, you will be the first line of technical support, ensuring our clients receive seamless service. We value reliability, integrity, and technical curiosity. If you are ready to start a long-term career in IT support, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Stable employment with a leading government contractor.
- Opportunity for career advancement into Systems Administration or Network Engineering.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 1 technical support to government employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software for desktop and laptop computers.
- Assist in the maintenance and troubleshooting of local area networks (LAN) and wireless networks.
- Monitor and maintain inventory of IT equipment and software licenses.
- Document all help desk tickets, resolutions, and user interactions in the ticketing system.
- Collaborate with senior IT staff to resolve complex technical issues.
- Adhere to strict government security protocols and compliance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- No prior professional experience required; we are looking for eager learners.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent interpersonal and communication skills for interacting with diverse stakeholders.
- Ability to pass a background check and obtain a government security clearance.