Job Description
Join the Indiana Bureau of Motor Vehicles as a DMV Customer Service Representative in Fort Wayne! We provide all necessary equipment including computer workstations, headsets, and transaction processing systems. Enjoy a supportive team environment, comprehensive benefits, and opportunities for career advancement in public service. No prior DMV experience required – we provide extensive training to equip you for success in serving our community.
Responsibilities
- Process driver's license, vehicle registration, and title transactions using provided digital equipment
- Deliver exceptional customer service with clear communication and problem-solving skills
- Maintain accurate records and documentation using BMV-approved systems
- Process payments and manage cash handling procedures securely
- Adhere to state regulations and BMV policies for all transactions
- Assist customers with inquiries regarding vehicle and licensing requirements
- Collaborate with team members to ensure efficient service delivery
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation with excellent communication skills
- Ability to operate computer systems and learn proprietary software
- Basic math proficiency for payment processing
- Detail-oriented with strong organizational abilities
- Ability to handle confidential information professionally
- Valid Indiana driver's license required
- Ability to work flexible hours including Saturdays