Job Description
Join the Social Security Administration as a Federal Administrative Specialist in Charlotte, NC. This vital role supports our mission to deliver critical benefits to millions of Americans. Enjoy competitive federal compensation, comprehensive benefits, and opportunities for career advancement within one of America's most trusted agencies.
Responsibilities
- Process and verify complex benefit applications with 99% accuracy
- Manage confidential client data using federal systems (e.g., MSSICS)
- Respond to inquiries from beneficiaries via phone, email, and in-person
- Prepare detailed correspondence and administrative reports
- Coordinate with regional offices on case reviews
- Ensure compliance with SSA regulations and HIPAA standards
Qualifications
- Bachelor's degree or 3 years administrative experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to handle sensitive information with discretion
- Strong written and verbal communication skills
- U.S. citizenship and background clearance
- Experience with federal records management preferred