Job Description
Join the Social Security Administration's Memphis office as a Federal Administrative Specialist and make a direct impact on citizens' lives. We're seeking detail-oriented professionals to support critical federal programs in a collaborative environment. Enjoy competitive federal benefits, career advancement opportunities, and the prestige of serving the public.
This role offers stability, comprehensive health insurance, retirement plans, and generous paid time off. Work in a modern downtown facility with flexible scheduling options and professional development support.
Responsibilities
- Process and verify Social Security claims with 99% accuracy
- Manage confidential case files and maintain strict compliance with federal regulations
- Provide exceptional customer service to 50+ beneficiaries daily via phone/in-person
- Generate detailed reports using Microsoft Office Suite (Excel/Word)
- Coordinate with other federal agencies for cross-functional case resolution
- Train new staff on SSA protocols and document management systems
- Conduct quality assurance reviews to ensure program integrity
Qualifications
- Bachelor's degree in Public Administration or related field (or equivalent experience)
- Minimum 2 years administrative experience in government setting
- Proficiency in Microsoft Office Suite and data entry systems
- Valid U.S. citizenship and ability to pass federal background check
- Exceptional communication skills with diverse populations
- Knowledge of federal privacy laws (HIPAA, Privacy Act)
- Ability to handle sensitive information with discretion
- TS/SCI clearance preferred but not required