Job Description
Join the ranks of dedicated public servants with a stable, rewarding federal career in Charlotte, NC. The U.S. Department of Veterans Affairs offers exceptional benefits, job security, and opportunities for professional growth. Enjoy competitive salaries, comprehensive health insurance, retirement plans, and paid time off while making a meaningful impact on veterans' lives. Charlotte's thriving economy, affordable living, and Southern charm make it an ideal location to build your future in public service.
Responsibilities
- Process and maintain veterans' benefit claims with precision and confidentiality
- Provide exceptional customer service to veterans and their families via phone, email, and in-person
- Utilize federal databases (e.g., VBA, VBMS) to track claim status and documentation
- Collaborate with cross-functional teams to resolve complex benefit inquiries
- Ensure compliance with federal regulations (38 CFR) and agency policies
- Prepare detailed reports on claim processing metrics and trends
- Train new staff on standard operating procedures and systems
Qualifications
- U.S. citizenship (required for federal employment)
- Bachelor's degree in Public Administration, Business, or related field
- Minimum 2 years administrative experience in a regulated environment
- Proficiency with Microsoft Office Suite and case management software
- Ability to obtain and maintain a government security clearance
- Strong analytical skills with attention to detail
- Experience working with diverse populations preferred
- Valid North Carolina driver's license may be required