Job Description
Are you seeking a stable career with the Federal Government? Federal Talent Solutions is currently accepting applications for dedicated Federal Benefits Specialists in Kansas City, Missouri. We are committed to excellence and are looking for professionals who want to make a tangible impact on the lives of federal employees.
In this role, you will guide applicants through the complex federal benefits process, ensuring they receive the support they are entitled to. We offer a comprehensive benefits package including health, dental, vision, and a generous retirement plan.
Responsibilities
- Client Support: Provide exceptional customer service and guidance to federal applicants regarding benefits inquiries, forms, and eligibility requirements.
- Process Management: Accurately review, process, and verify federal benefit applications and supporting documentation to ensure compliance with federal standards.
- Record Keeping: Maintain precise, confidential electronic and paper records of all client interactions and application statuses.
- Issue Resolution: Troubleshoot complex issues regarding benefits eligibility and resolve client concerns efficiently and professionally.
- Compliance: Stay updated on changing federal regulations and ensure all processes adhere to strict government compliance protocols.
Qualifications
- Citizenship: Must be a U.S. Citizen.
- Experience: Minimum of 1-2 years of experience in customer service, administrative support, or a related field.
- Education: High School Diploma or GED required; Associate's degree preferred.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Strong verbal and written communication skills with the ability to explain complex information clearly.
- Integrity: Ability to maintain strict confidentiality and handle sensitive information with discretion.