Job Description
Are you a detail-oriented professional with a passion for public service? The U.S. Office of Personnel Management (OPM) is seeking a qualified Part-Time Federal Benefits Specialist to join our team in Milwaukee, Wisconsin. In this pivotal role, you will serve as a subject matter expert on Federal Employee Retirement Systems (FERS), providing critical guidance and support to federal employees and retirees navigating the complexities of federal retirement.
We offer a dynamic work environment, opportunities for professional growth, and the chance to make a tangible impact on the lives of public servants. If you possess a strong background in federal regulations and exceptional customer service skills, we encourage you to apply.
Responsibilities
- Provide accurate and timely information regarding federal pension plans, Thrift Savings Plans (TSP), and Social Security benefits to federal employees and retirees.
- Review and process retirement applications, inquiries, and benefit eligibility requests with a high degree of accuracy and strict adherence to OPM regulations.
- Assist in the resolution of complex pension discrepancies and ensure compliance with federal employment laws.
- Maintain and update employee records and case files in secure, federal-standard systems.
- Collaborate with HR teams and agency partners to ensure seamless service delivery and accurate data management.
- Conduct outreach or training sessions on federal retirement processes and wellness programs when required.
- Monitor trends in employee inquiries to identify areas for process improvement.
Qualifications
- U.S. Citizenship is required for this federal position.
- Must be able to pass a mandatory background investigation and obtain a security clearance.
- Previous experience working with the Federal Employee Retirement System (FERS) or pension administration is highly preferred.
- Strong knowledge of OPM regulations, 5 U.S. Code, and federal benefits policies.
- Excellent verbal and written communication skills, with the ability to explain complex concepts to diverse audiences.
- Ability to maintain strict confidentiality regarding sensitive employee and financial data.
- Proficiency in Microsoft Office Suite and federal case management software (e.g., EEOC, iPermit).