Job Description
Are you seeking a stable, mission-driven career with the flexibility of weekend hours?
U.S. Federal Services is currently seeking a dedicated Federal Benefits Specialist to join our Mesa, AZ team. In this pivotal role, you will assist citizens in navigating federal programs, ensuring they receive the benefits and support they are entitled to. We offer a competitive salary, comprehensive benefits, and a supportive work environment perfect for those seeking work-life balance.
Why Join Us?
- Impactful Work: Directly assist the community with critical federal benefits.
- Stability: Join a government-backed organization with long-term security.
- Flexibility: Weekend shift schedule (Saturday & Sunday 8:00 AM - 5:00 PM) allows for weekdays off.
Responsibilities
- Manage incoming inquiries regarding federal benefits programs and eligibility requirements.
- Process applications, documentation, and benefit determinations with high accuracy.
- Ensure strict compliance with federal regulations and agency protocols.
- Update and maintain accurate records in secure databases and filing systems.
- Collaborate with internal teams to resolve complex constituent issues.
- Conduct outreach to inform the public about available resources and programs.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, administrative support, or government services.
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Ability to work independently and efficiently during weekend shifts.
- Attention to detail and ability to handle sensitive information with confidentiality.