Job Description
Join the Social Security Administration as a Federal Claims Representative in Columbus, OH. Protect America's most vital social insurance program by processing retirement, disability, and survivor claims with precision and compassion. This full-time role offers federal benefits, career stability, and the opportunity to directly impact citizens' lives.
As a cornerstone of SSA's operations, you'll uphold our mission to deliver equitable service while maintaining strict compliance with federal regulations. Your work will ensure vulnerable Americans receive critical benefits they've earned.
Responsibilities
- Process complex Social Security claims applications with 100% accuracy
- Conduct thorough interviews to determine eligibility for federal benefits
- Interpret and apply SSA policies, laws, and regulations
- Maintain detailed case documentation in federal systems
- Respond to inquiries from claimants and legal representatives
- Collaborate with medical/vocational experts on disability cases
- Adhere to strict confidentiality and data security protocols
Qualifications
- Bachelor's degree or equivalent combination of education/experience
- 3+ years customer service experience in regulated environments
- Proficiency in federal case management systems (e.g., MAXIS)
- Strong analytical skills for interpreting complex regulations
- Excellent written and verbal communication abilities
- U.S. citizenship and background clearance eligibility
- Ability to handle sensitive information with discretion