Job Description
We are seeking a dedicated and detail-oriented Federal Claims Representative to join our team in El Paso, Texas. If you are looking for a stable career with the U.S. government, excellent benefits, and the unique opportunity to work a weekend shift, we want to hear from you.
As a vital part of the Social Security Administration, you will play a crucial role in assisting the public with their claims. This position offers a predictable schedule, job security, and the chance to make a real difference in your community. Join a workforce committed to excellence and public service.
Responsibilities
- Receive, review, and process Social Security benefit claims accurately and efficiently.
- Interview claimants and gather necessary documentation to determine eligibility for benefits.
- Respond to inquiries from the public regarding claim status and regulations via phone and email.
- Perform data entry and maintain accurate records in secure federal systems.
- Collaborate with a team of federal employees to resolve complex claim issues.
- Adhere to strict government regulations, privacy laws, and security protocols.
Qualifications
- Must be a U.S. Citizen or eligible for U.S. citizenship.
- Minimum of one year of specialized experience (e.g., customer service, claims processing, or administrative support).
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and federal computer systems.
- Ability to work rotating weekend shifts (Saturday and Sunday) as required.
- Ability to pass a mandatory background investigation and drug screening.