Job Description
Join the Social Security Administration's Wichita Field Office as a Federal Customer Service Representative. This weekend-shift position offers the stability of federal employment with competitive benefits while serving Kansas residents. You'll be the frontline resource for Social Security services, handling inquiries in-person and via phone during weekend hours. Enjoy a 10% shift differential and comprehensive federal benefits package.
Responsibilities
- Process Social Security claims, applications, and appeals with accuracy
- Provide in-person and telephonic customer support during weekend shifts
- Explain complex benefit programs (SSI, SSDI, Medicare) to diverse audiences
- Maintain strict confidentiality of sensitive beneficiary data
- Collaborate with federal team members to resolve complex cases
- Utilize SSA systems for case management and documentation
Qualifications
- U.S. citizenship (mandatory for federal employment)
- 1+ years customer service experience
- Ability to work Saturdays/Sundays (6am-6pm rotating shifts)
- Proficiency with Microsoft Office and case management systems
- Clear communication skills in English/Spanish preferred
- Pass federal background check and drug screening
- Basic knowledge of SSA programs preferred