Job Description
Join the Team at the Social Security Administration in San Antonio!
Are you seeking a stable, impactful career with the federal government? The Social Security Administration is currently hiring dedicated professionals for our San Antonio office. We are specifically looking for individuals to join our weekend operations team, ensuring that citizens receive critical benefits and services even when the office is closed.
This is an excellent opportunity for those who value public service, offer exceptional customer support, and are available to work rotating weekend shifts. As a Federal Customer Service Representative, you will be the face of the agency, assisting the public with inquiries and processing essential documentation.
Why Join Us?
- Job Security: Enjoy the stability of a federal career with comprehensive benefits.
- Competitive Pay: Earn a salary between $35,000 and $55,000 annually, based on experience and qualifications.
- Work-Life Balance: Dedicated weekend shifts allow you to enjoy your weekdays free.
- Retirement Plan: Access to the Federal Employees Retirement System (FERS).
Key Duties:
In this role, you will perform a variety of tasks to support the agency's mission:
Responsibilities
- Respond to inquiries from the public regarding Social Security benefits, retirement, and disability claims via phone, email, and in-person visits.
- Process and review applications and supporting documentation for accuracy and completeness.
- Provide accurate information regarding eligibility requirements and procedural steps for federal programs.
- Maintain accurate and confidential records of all interactions and transactions in the agency's secure databases.
- Collaborate with a multidisciplinary team to resolve complex customer issues efficiently.
- Adhere to strict federal regulations and security protocols at all times.
- Assist in training new staff members regarding federal policies and procedures.
Qualifications
- U.S. Citizenship is required for most federal positions.
- Must be able to work rotating weekends (Saturday and Sunday) as part of a scheduled shift.
- Strong interpersonal and verbal communication skills with the ability to explain complex information clearly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and federal case management software.
- Ability to pass a federal background investigation and fingerprinting.
- High school diploma or GED equivalent; additional education or customer service experience is a plus.
- Ability to work independently and prioritize tasks in a high-volume, fast-paced environment.