Job Description
Are you seeking a stable career within the federal government? We are urgently hiring for a dedicated Customer Support Specialist to join our team in Cleveland, Georgia. This position offers a weekend shift schedule, ensuring you have your weekdays free, while providing the security and benefits of federal employment. If you are reliable, detail-oriented, and ready to serve, we invite you to apply.
In this role, you will serve as the face of our operations, assisting residents and processing essential federal applications. We pride ourselves on a culture of integrity and excellence.
Responsibilities
- Manage high-volume customer inquiries and provide accurate information regarding federal programs.
- Process applications and maintain strict confidentiality of sensitive federal records.
- Utilize federal database systems to update and track case statuses.
- Collaborate with cross-functional teams to resolve complex service issues efficiently.
- Ensure full compliance with federal regulations, privacy laws, and agency protocols.
- Conduct basic data analysis and prepare weekly operational reports.
Qualifications
- Must be a U.S. Citizen to meet federal security requirements.
- Ability to work weekends, specifically Saturdays and Sundays.
- High school diploma or GED is required; an Associate’s degree is preferred.
- Proficiency in Microsoft Office Suite and federal case management software.
- Strong verbal and written communication skills.
- Must pass a background investigation, drug screening, and medical exam.