Job Description
Join a Stable Federal Career Path
Are you looking for a stable, long-term career with a mission-driven organization? Apex Government Services is currently seeking motivated Entry Level IT Support Specialists to support federal agencies in the Washington D.C. metro area. This is an excellent opportunity for individuals seeking job security, comprehensive benefits, and professional growth within the government contracting sector.
Why Choose Us?
- Job Security: Work with long-term federal contracts providing stability and peace of mind.
- Competitive Benefits: Comprehensive health, dental, vision, and 401(k) matching.
- Career Growth: Clear pathways for advancement into network administration or cybersecurity roles.
Your Role
As an IT Support Specialist, you will be the first point of contact for federal employees, ensuring seamless technology operations. We are looking for candidates who are eager to learn and committed to excellence.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage and track IT service requests using the ticketing system.
- Perform hardware inventory audits and asset tagging.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain a clean, organized, and secure office environment compliant with federal standards.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills for interacting with diverse staff.
- Ability to obtain and maintain a Public Trust or Secret clearance is a plus.
- Basic understanding of Microsoft Office Suite and Windows operating systems.
- Willingness to undergo a background investigation and drug screening.
- Reliable transportation to the Arlington, VA office.