Job Description
We are looking for a highly skilled and motivated Federal IT Support Specialist to join our growing team in Mesa, AZ. This is an immediate hire opportunity supporting critical federal government contracts. You will play a pivotal role in maintaining the integrity of our IT infrastructure and ensuring seamless operations for government personnel.
Why Join Us?
- Immediate Start: Begin making an impact from day one.
- Competitive Pay: $45k - $65k base salary depending on experience.
- Full Benefits: Comprehensive health, dental, vision, and retirement plans.
- Work-Life Balance: Standard federal contract hours with no overtime required.
If you are a dedicated IT professional with a strong work ethic and a desire to serve the federal government, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support and troubleshooting for federal employees across various locations.
- Monitor and maintain network systems, servers, and workstations to ensure 99.9% uptime.
- Ensure strict compliance with federal security standards, including NIST and FISMA regulations.
- Manage user accounts, permissions, and access control within Active Directory environments.
- Document technical issues, resolutions, and system configurations in the Service Desk Knowledge Base.
- Collaborate with cross-functional teams to implement IT best practices and process improvements.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or system administration.
- Eligibility to obtain a Public Trust clearance (Background check required).
- Strong working knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Experience with ticketing systems (e.g., ServiceNow) is highly preferred.
- Excellent verbal and written communication skills for interacting with government stakeholders.