Job Description
Are you looking for a meaningful career in the public sector? Federal Workforce Solutions is currently hiring a dedicated Federal Operations Associate to join our team in Virginia Beach, VA. This is a fantastic opportunity to serve your country with a schedule that works for you. We are seeking a reliable professional to support critical government functions during weekend shifts. Our commitment to excellence is matched only by our comprehensive benefits package, designed to support your health, wealth, and well-being.
As a Federal Operations Associate, you will be the backbone of our weekend operations, ensuring that federal services remain uninterrupted and that every client interaction is handled with the utmost professionalism. We pride ourselves on a culture of integrity, teamwork, and continuous improvement.
Responsibilities
- Manage Federal Documentation: Process and verify incoming federal applications, forms, and records accurately and efficiently during weekend hours.
- Customer Support: Provide exceptional service to federal employees and veterans, answering inquiries and resolving issues with a focus on customer satisfaction.
- Compliance & Security: Strictly adhere to federal regulations, security protocols, and agency guidelines to ensure data integrity and confidentiality.
- Workflow Coordination: Collaborate with the weekday operations team to ensure seamless handover and continuity of services.
- Quality Assurance: Perform routine audits of processed materials to identify errors and implement corrective measures.
- System Management: Utilize federal databases and office software to update records and generate reports.
Qualifications
- Citizenship Requirement: U.S. Citizenship is mandatory for this federal position.
- Education: High school diploma or GED equivalent; an Associate’s degree in Business Administration or Public Administration is preferred.
- Availability: Must be available to work weekends (Saturdays and Sundays) on a regular basis.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new federal software systems.
- Attention to Detail: Strong ability to review data for accuracy and maintain high standards of quality.
- Background Check: Ability to pass a federal background investigation and security clearance process.