Job Description
Are you seeking a flexible federal career in San Antonio? Join the Department of Defense (DoD) as a Part-Time IT Support Specialist. We are looking for dedicated professionals to provide top-tier technical support to our federal workforce. This role offers a unique opportunity to serve your country while enjoying a flexible work-life balance.
Why Apply?
- Flexible Schedule: Designed for part-time employment, allowing you to balance other commitments.
- Government Benefits: Access to federal health insurance, retirement plans, and paid time off.
- Career Growth: A stepping stone into permanent federal IT roles and advanced certifications.
- Impactful Work: Directly support the men and women defending our nation.
Don't miss this chance to elevate your career in the public sector. Apply today to secure your position in San Antonio's premier federal hub.
Responsibilities
- Provide Tier 1 and Tier 2 IT support, troubleshooting hardware, software, and network connectivity issues for federal employees.
- Manage user accounts, permissions, and security protocols within Active Directory and government authentication systems.
- Assist with the deployment and maintenance of workstations, laptops, and peripherals.
- Document technical issues, resolutions, and service requests in the IT Service Management (ITSM) database.
- Conduct regular hardware and software inventory audits to ensure compliance with federal standards.
- Collaborate with the central IT team to implement security patches and system updates.
- Respond to help desk tickets via phone, email, or in-person within agreed-upon service level agreements.
Qualifications
- US Citizenship: Required for federal employment eligibility.
- Security Clearance: Must be eligible to obtain a Public Trust Security Clearance (Tier 2).
- Education: Associate degree in Information Technology, Computer Science, or related field; or equivalent technical experience.
- Experience: Minimum of 1 year of professional IT support or Help Desk experience.
- Tech Skills: Proficiency in Microsoft Office Suite, Windows 10/11, and basic network troubleshooting.
- Communication: Excellent verbal and written communication skills to interact with diverse stakeholders.
- Availability: Ability to work a flexible part-time schedule, including occasional weekends or holidays.