Job Description
Join our elite federal team as a Part-Time Remote Agent supporting veterans across the Charlotte metropolitan area. Enjoy flexible hours, competitive pay, and a comprehensive pension plan while making a tangible impact on America's heroes. This urgent opening requires immediate availability and offers unparalleled job security with full federal benefits.
As a key member of our Veteran Services division, you'll deliver exceptional support through secure digital channels, ensuring seamless access to critical resources. This remote position combines the prestige of federal service with modern work-life balance.
Responsibilities
- Process veteran benefit applications with 99% accuracy using federal systems
- Respond to inquiries via encrypted email, chat, and phone within 4 hours
- Verify eligibility for pension programs and healthcare benefits
- Maintain strict compliance with HIPAA and federal privacy regulations
- Collaborate with regional offices to resolve complex cases
- Document all interactions in the VA's CRM database
- Participate in quarterly training on policy updates
Qualifications
- US citizenship with active security clearance (or ability to obtain)
- 2+ years customer service experience in regulated environments
- Proficiency in Microsoft Office and case management software
- Excellent written communication skills for digital correspondence
- Ability to work independently with minimal supervision
- Knowledge of federal benefits systems (preferred)
- Availability to work 20-25 hours weekly across weekdays