Job Description
Join our prestigious federal agency as a Part-Time Remote Agent in Charlotte, NC! Enjoy flexible hours, competitive pay, and access to a comprehensive pension plan while serving our nation's heroes. This urgent opportunity allows you to make a meaningful impact from home while building long-term financial security.
Why Apply?
- Flexible part-time schedule (20-30 hrs/week)
- Full federal benefits including pension plan
- Remote work with provided equipment
- Competitive hourly wage with advancement potential
- Training and career development opportunities
Responsibilities
- Process veteran benefit applications with precision and compliance
- Provide exceptional remote customer service via phone and email
- Maintain accurate records in federal databases
- Collaborate with cross-functional teams on case resolution
- Adhere to strict federal privacy and security protocols
- Conduct eligibility assessments and document findings
- Participate in quarterly compliance training sessions
Qualifications
- U.S. citizenship required
- High school diploma or equivalent (college preferred)
- 1+ years customer service or administrative experience
- Proficiency with MS Office Suite and remote work tools
- Ability to pass federal background check
- Strong attention to detail and problem-solving skills
- Excellent verbal/written communication skills
- Experience with federal systems (e.g., VA, CMS) a plus