Job Description
Are you an expert in retirement planning and federal benefits? The Social Security Administration (SSA) is seeking a highly skilled Federal Pension Specialist to join our dedicated team in Albuquerque, New Mexico. In this pivotal role, you will be responsible for ensuring the accurate processing of pension claims, providing expert guidance to beneficiaries, and maintaining the integrity of the federal retirement system.
As a key member of our Benefits Administration team, you will serve the public with distinction, helping veterans and federal employees navigate complex pension regulations to secure their financial futures. We offer a comprehensive benefits package, opportunities for career advancement, and a stable work environment in the heart of New Mexico.
As a key member of our Benefits Administration team, you will serve the public with distinction, helping veterans and federal employees navigate complex pension regulations to secure their financial futures. We offer a comprehensive benefits package, opportunities for career advancement, and a stable work environment in the heart of New Mexico.
Responsibilities
- Analyze and adjudicate pension and disability claims (OASDI/SSDI) to ensure compliance with federal regulations.
- Conduct comprehensive reviews of applicant documentation to determine eligibility and calculate benefit amounts.
- Provide clear, accurate, and empathetic guidance to beneficiaries regarding their pension rights and obligations.
- Collaborate with internal teams to resolve complex cases and improve processing workflows.
- Maintain strict confidentiality of sensitive financial and personal data in accordance with privacy laws.
- Stay updated on changes in federal pension legislation and integrate new policies into daily operations.
- Train junior staff on pension processing protocols and best practices for customer service.
Qualifications
- Bachelor’s degree in Finance, Human Resources, Public Administration, or a related field is required.
- Minimum of 3 years of experience in federal benefits administration, pension processing, or a related financial role.
- Deep understanding of the Federal Employees' Retirement System (FERS) and OASDI/SSDI regulations.
- Strong analytical skills with the ability to interpret complex regulations and apply them consistently.
- Excellent verbal and written communication skills; ability to explain complex topics to diverse audiences.
- Proficiency in government-specific software (e.g., AIME, Case Management Systems) and MS Office Suite.
- Ability to pass a mandatory background check and security clearance investigation.