Job Description
Join the prestigious Department of Veterans Affairs in Columbus, Ohio as a Weekend Shift Specialist. This critical role supports our mission to provide exceptional service to our nation's heroes through weekend operations. Enjoy competitive federal benefits, paid training, and a schedule that balances work and life. Be part of a dedicated team making a tangible difference in veterans' lives while advancing your career in public service.
Responsibilities
- Coordinate weekend patient intake and service delivery at our Columbus facility
- Process veterans' benefits claims with precision and empathy
- Maintain secure federal documentation systems and compliance protocols
- Respond to urgent after-hours inquiries from veterans and their families
- Collaborate with cross-agency teams for seamless service continuity
- Conduct weekend facility security and operational readiness checks
- Support veterans' mental health resource coordination during weekend hours
Qualifications
- U.S. citizenship (required for federal employment)
- Minimum 2 years customer service experience in regulated environments
- Proficiency in federal documentation systems (e.g., VISTA, VA Claims Intake System)
- Valid Ohio driver's license (for occasional facility transport duties)
- Ability to obtain and maintain moderate security clearance
- Flexibility to work rotating weekends and holidays
- Experience with HIPAA compliance and veteran-specific regulations
- Strong crisis management and de-escalation skills