Job Description
Join Oregon's premier transportation agency as a Full-Time DMV Customer Service Representative in Portland. We're seeking a dedicated professional to deliver exceptional service to our diverse community while supporting vital state operations. Enjoy competitive benefits, career growth opportunities, and a dynamic team environment in the heart of Portland.
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with 100% accuracy
- Provide detailed guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Utilize state-of-the-art DMV systems to process transactions efficiently
- Collaborate with cross-functional teams to address complex customer needs
- Maintain strict compliance with state and federal regulations
- Support process improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service experience in a fast-paced environment
- Proficiency with computer systems and MS Office Suite
- Excellent communication skills with multilingual abilities a plus
- Ability to handle sensitive information with discretion and professionalism
- Valid Oregon driver's license required
- Ability to work flexible hours including occasional weekends