Job Description
Join our elite customer service team at Durham County Motor Vehicle Services and elevate your career with a premium compensation package. We're seeking dedicated professionals to deliver exceptional service to our community while earning top-tier benefits. Enjoy a modern work environment, comprehensive health coverage, and opportunities for professional growth in one of North Carolina's most vibrant cities.
Responsibilities
- Provide exceptional customer support for DMV transactions including license renewals, registrations, and title services
- Process complex vehicle documentation with precision and compliance to state regulations
- Resolve customer inquiries efficiently using multi-channel communication (phone, email, in-person)
- Collaborate with team members to optimize service workflows and reduce wait times
- Maintain accurate digital records and ensure data integrity in DMV systems
- Contribute to continuous improvement initiatives for service delivery
Qualifications
- Minimum 3 years of customer service experience in high-volume environments
- Proficiency with DMV software systems or similar government databases
- Exceptional communication skills with ability to handle complex customer situations
- Valid North Carolina driver's license with clean driving record
- Associate's degree or equivalent combination of education and experience
- Ability to work flexible hours including occasional weekends
- Bilingual (English/Spanish) candidates strongly preferred